S14Ep7: Unlocking SafeStart's Client Portal

Ready to revolutionize your safety program? SafeStart's Client Portal is the game-changer you've been waiting for. This comprehensive digital hub centralizes all SafeStart resources, making safety implementation more streamlined and effective than ever before.

Host: Tim Page-Bottorff

Guest: Dennis Carnrike

Transcript

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Tim Page-Bottorff Host

00:09

Hey, welcome back to SafeTalk with SafeStart. I am Tim Page-Bottorff, and today we're going to introduce our latest suite of tools for you. We're calling it the Client Portal. I could think of no better person to talk about this than the man who designed it and joining me today is SafeStart’s Director of Continuity Initiatives, Dennis Carnrike. Dennis, welcome back to the podcast, buddy. 

Dennis Carnrike Guest

00:31

Thanks, Tim. It's nice to be back and get the opportunity to share with your listeners about the Client Portal today.

Tim Page-Bottorff Host

00:40

Good, I think our listeners are actually going to be excited for the podcast too. Now, before we tell them how to access this tool, let's talk about how this was needed. 

Dennis Carnrike Guest

00:50

Well, as we were developing some new resources for SafeStart in general, it was decided, Tim, that we needed a single location where SafeStart clients as a whole could access any information or resources to further their experience with the SafeStart process. It just made sense to centralize that and also make it an interactive type of site where we could work back and forth with our clients. 

Tim Page-Bottorff Host

01:17

Yeah, I agree, I think bringing things together, putting them all in one central resource, that just makes it easier for our customers to retrieve information, especially if they need things to add to their own separate newsletters and things that the steering committee is doing. But I think that's great. 

Dennis Carnrike Guest

01:34

So, let's go ahead and talk about what's inside this client portal well, the portal itself houses an uh an ongoing supply, if you like, of files for supporting, supporting SafeStart in terms of training and integration for clients, such as articles, blogs, podcasts like this and toolbox talks, etc. 

Tim Page-Bottorff Host

01:57

Cool. Yeah, integration has been a pretty big thing for the last year and a half two years. I know people have been integrating SafeStart into ongoing safety things that they already do. But it seems like with the new process of SafeStart Now there's been more of a concerted effort of better integration and now that these tools are available to them it seems like that it would be easier to just kind of bring them into three sections. So, the portal now is in three sections. 

Dennis Carnrike Guest

02:25

Yeah, that's right. Yeah, we tried to make it as instinctive to look for topics that you may be interested in as possible, so that's broken down into 24-7. Of course, we have that approach with SafeStart, training support and then workplace resources. 

Tim Page-Bottorff Host

02:43

All right, I'll tell you what. Let's unpack these one at a time. So, let's go ahead and start first with 24-7, which is really what separates SafeStart from the rest of the pack. So, what do you think about 24-7? How's that designed? 

Dennis Carnrike Guest

02:55

Well, yeah, exactly as you mentioned, Tim, it is our big, our more significant differentiation between us and the other products and services out there is that most accidents let's face it don't happen at work. When you look at the statistics, as we know from SafeStart, most accidents happen away from the workplace. So, we've further broken down the idea of 24-7 into three specific areas Community outreach this is certainly something we're hoping that clients will do within their own communities. Family sharing you want to take those personal safety awareness skills home to those who mean the most to you and share them and finally, personal skill development. 

Tim Page-Bottorff Host

03:41

Those are three great resources. I have to say, I usually joke when I'm on site with a customer and I say, hey, if you really want to do a great job at risk management or safety, you should lock the doors and not let your employees leave. 

Dennis Carnrike Guest

03:53

Absolutely. 

Tim Page-Bottorff Host

03:55

So, from a 24-7 approach, that is outstanding. Community outreach, family sharing and personal skill development that's fantastic. Up next on the list is training support. How do you design that? 

Dennis Carnrike Guest

04:06

Well, certainly that's. You know. The name speaks for itself, but under this category we've further broken things down to assist steering committees, leaderships and trainers in terms of planning, promotion and the actual physical training, the resources they can use to actually deliver the training. 

Tim Page-Bottorff Host

04:28

Fantastic. So from a planning perspective, you get the steering committee people together and the way SafeStart Now rolls out is that leadership is the first thing that mostly occurs, and then you've got these three KPIs and then the KPIs are delivered and then you take those KPIs, which we didn't do before and we gave them to the steering committee. So now the steering committee plans around those three KPIs, which is fantastic. So, there's a ton of resources in there. On the planning and in regard to promotion, so you've got the communication kit that's out there, but it also helps you in how to promote how SafeStart is supposed to feel and look and when people are attending training, which is that last bullet. You mentioned the training. Of course, steering committee members will help put that schedule together and then what that looks like for the people that are attending. So, the last thing on the list was workplace resources. Talk a little bit about that. 

Dennis Carnrike Guest

05:23

Yeah, I know that sounds like a really broad topic, but what we're talking about is now, once you've actually integrated SafeStart into your culture and everybody's had that core training, how do you further integrate SafeStart into your client culture for the long term? And reinforcement, so you get that stick and that communication happening within your organization. So that's where we've broken that down to. Are those two major categories of integration and then reinforcement? 

Tim Page-Bottorff Host

05:51

Oh great, and then a brand-new tool that we do in SafeStart. Now, just to boot the integration and reinforcement into place was we actually ask our stakeholders, steering committee members, we also ask our supervisors to get out there and follow up with the employees regarding what they're doing in terms of practice, those in-between components. That's the reinforcement piece, and then also what safety managers can do to help integrate things like human factors. Safety managers can do to help integrate things like human factors, visualization of the kind of the assessment of what people are doing. All of that stuff is in the client portal for both integration, reinforcement. All right, so that's the workplace resources. So now tell us how we can access all of these resources, Dennis. 

Dennis Carnrike Guest

06:38

Well, like anything in terms of clients, and your first level of getting any contact with SafeStart is if clients can reach out to their SafeStart account executive, they'll generate a client access code and then you will take that simple access code, go to our SafeStart portal login page, which is on the safestart.com website, and you can create your own personal login and you can have as many logins for a client access code as you choose, so it doesn't have to be just for the safety manager, just for the plant manager, it could be on. Any number of individuals can access with that code and in fact, create their own personal login. 

Tim Page-Bottorff Host

07:27

Nice. So, for a lack of better terms, air quotes here. Dennis, a living portal, would you suggest that this is always constantly updated? 

Dennis Carnrike Guest

07:48

Yeah, Tim, it's exactly that. We are constantly adding new, a larger SafeStart community amongst our clients. Ideas and contributions to the portal will be, in fact, as I mentioned earlier, become a two-way flow, so we can gather great content that our clients have created and share that with others, and SafeStart can hear and understand our client needs more specifically for new content that we can develop in the future. So, and then from that additionally down the road, a portal opens both ways, and what we're hoping is that it'll become a forum for live chats between members of our SafeStart team, like yourself and our other consultants and experts to our clients to help further develop the process. 

Tim Page-Bottorff Host

08:37

Yeah, I kind of unpacked that what you just said. There's a bunch of stuff, but what's important is that we get to a place, through those constant updates, that we're able to take best practices from our customers and then share whatever they're willing to share, and that's important, and we could do that through the portal. And then also that last part, what you said a forum for open live chats that's an awesome thing for our customers and consultants to go through. And now we tried to do that on LinkedIn and it's just it's kind of laggy. So, in other words, somebody would post something and then eventually somebody would respond to it. I really love the fact that we're going to get a live chat and that's great. 

09:15

So, Dennis, I got to say I know that you and other people on your team they put a ton of work into this really much needed project. So, you and the team that have put forth this kind of Herculean effort to gather all these resources and kind of centralize them into an easy access place for our customers. I just want to say thank you, not necessarily just from the consultant's perspective, but also on the client end. Our clients are going to really appreciate this. So, I wanted to thank you for that. Any final comments here, Dennis? 

Dennis Carnrike Guest

09:46

Well, thanks for the opportunity to share this with your listeners. Thanks for the opportunity to share this with your listeners, If I may, if our listeners have any concerns or perhaps suggestions. Until we get that open dialogue happening, what we have done is we've created a very specific email address, which is simply portal at safestart.com Just P-O-R-T-A-L at safestart.com, just P-O-R-T-A-L at safestart.com. And if you have any ideas or resources, you're looking for that you just don't see on that portal, please share with us what they are and we'll be happy to respond directly with you. 

Tim Page-Bottorff Host

10:24

Perfect. That kind of gets back to our two-way street there. So, thanks for that. And so, Dennis, thank you for taking your time to join us today, and thanks to your team. That's our time, and I'd like to thank each and every one of you for going out there and sharing the best practices and even something like this podcast. Share it. I'm Tim Page Bottorff and for the entire SafeTalk with SafeStart team. Until next time, stay well and we'll see you down the road. 

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